The Right Place For Finding The Right Pros Near You!
I met the owner of Kelly Heating & Cooling in March of 2023, on a matter not related to his business. It came up that he owned a heating & cooling business, & I just happened to be in the market for a new heat pump & air handler. We discussed my situation, & even though I was about an hour-and-a-half outside of his regular service area, we came to a very reasonable agreement and a few days later I had a new system installed, and running. The install team was on-time, fast, & professional.
About a month later, the system stopped working. It was after-hours, but I reached out & Kelly, himself, helped me do some troubleshooting via text. Unfortunately, we weren't able to get it working, but he sent a tech out the very next day, again an hour-and-a-half beyond their normal service area. The tech found the problem, which was a connection within the heat pump that seemingly wasn't properly seated from the manufacturer & had worked its way loose with the normal vibrations of the system. About 4 or 5 dedicated man hours for this one visit, not counting the after hours text consultation with the owner...I paid nothing!
Fast forward about a year, another system failure. More after-hours troubleshooting with the owner, and another tech visit a few days later. This time, the on-site work took a bit longer and a faulty part was discovered & replaced. Again, I paid nothing!
Its now been about a year-and-a-half, and the system is preforming flawlessly, but I know I can count on quality service from Kelly Heating & Cooling should I ever need it again.
This is the type of company I'd be willing to go out of my way to do business with.
