Dental Implant Solutions Williamsburg, VA

Aug 2024

You are not a patient but strictly a profit center. Feels like a used car dealership with high pressure up sell and rude condescending attitude. The woman in the finance office is very insulting as well. Avoid at all cost find dental care somewhere.

Jun 2024

I came in for a routine teeth cleaning, and the hygienist clearly did not like me for some reason. The hygienist got frustrated with me as my mouth was open wide, but not wide enough. Thus, the experience with the hygienist was extremely unpleasant. Oh, and if that hygienist didn't like her job, she could of went onto course career, put $500 down to work in tech sales. The pay is relatively good for no degree and no experience. Quite frankly, I think she would enjoy it more than cleaning other people's teeth.

Mar 2024

In summary; don't go here if you enjoy keeping your money. For what, to my knowledge, was a routine cleaning, I was provided an estimated out of pocket bill of 240; I was informed this would be at least generally accurate, even after clearly identifying my insurance, and asking specifically if that would change the price. I paid the 240, and several weeks later, I was hit with a bill for an additional 460 dollars. All told, a routine cleaning and x-ray will be a $700 out of pocket expense. Additionally, I made 6 calls over three weeks trying to get more information on the billing issue. I was repeatedly told, "we are looking into it," "we'll call you back," etc. I was never called back, and each call clearly indicated that no annotation of my requests was being made; no one was actually "looking into it." The office refused to take any accountability of the fact that their estimate was a fraction of the actual bill. "The estimate is only an estimate." Fair enough; but an "estimate" that is less than 30% of the actual bill isn't even really an estimate, is it? The office reiterated that it was a problem I should take up with my insurance, completely neglecting that their grossly-inaccurate estimate, and confusion about their own accepted insurance, were the issues. All told, a routine cleaning left me with a $700 out of pocket bill and weeks of unfruitful attempts to get any information on the issue. I was ultimately told, "You can figure it out with the insurance company." Fair enough; but if you want to avoid a similar experience of prohibitive expense, wildly inaccurate pricing, and refusal to offer even the most basic level of assistance, I strongly suggest you avoid this office.