Norfolk Foot & Ankle Group

Apr 2024

So first visit was wonderful!! Dr shouldis was very knowledgeable. Office staff not so much. My daughter has had infected ingrown toe nails awaiting surgery. They have been infected for over six months. The nurse submitted for auth to our insurance but sent in no documentation. Which caused it to be denied. I called the office back as I use to be a medical biller myself. Spoke with Logan and explained she needed to appeal now and send everything at once. She did that and it was approved. They never called me to schedule the surgery. I called Thursday morning and spoke to Avon, who profusely apologized and assured me that Dr Shouldis would call me as soon as she was done...read full review

Mar 2023

Dr Rabie is nice and explains everything well. I did not start pT next door to that location and instead went to Pivot closer to my home . Once the 15 visits are met , insurance requires progress notes and I had no idea they weren’t getting to the Dr office . Pivot states they don’t send frequent progress notes so communication has been the problem . If Norfolk foot and ankle had told me 1) we aren’t getting the notes 2) you need them or we can’t request additional PT referral extension . Norfolk foot and ankle in Norfolk primarily deal with the next door physical therapy practice and they automatically receive what they need. This communication needs to be addressed...read full review

Mar 2023

My husband Bobby and I love Dr. Williams. Our feet and toes do too!! She is always professional and personable. She is always direct and upfront with her diagnosis and recommendations. The staff is also friendly and always helpful.