Norfolk Foot & Ankle Group

Norfolk Foot & Ankle Group is a medical practice that provides foot and ankle care to patients. While some patients have had positive experiences with the practice, others have reported issues with the office staff and communication. Some patients have praised the knowledge and professionalism of certain doctors, such as Dr. Shouldis and Dr. Williams, who are able to explain treatment options and provide quality care. However, others have experienced difficulties with authorization and scheduling, leading to frustration and delays in treatment. The office staff has been criticized for not following up on authorizations and not communicating effectively with patients. Additionally, there have been issues with communication between the practice and external physical therapy providers, leading to confusion and stress for patients. Despite these challenges, some patients have reported positive experiences with the practice and its doctors.