HORRIBLE experience! I didn't even get to have my massage that was bought as a Groupon gift because I left so upset. I've never had such a terrible customer service experience in my life. Leslie, the owner, is beyond rude. I had to cancel my appointment a couple of times because of health reasons and she agreed to accommodate me after it expired, which I was very pleased about. Had I known my experience would go like this I would've pursued a refund from Groupon immediately. I arrived at my scheduled appointment time and was notified that I had to pay a cancellation fee of $35, which this was the first I've heard of this after her agreeing to extend... read full review
January 2017
Massage was amazing. Casey is really sweet. Not sure who the other lady was when I first arrived but she was nice very to. So glad I bought the Groupon and used it. Love the fact that I could schedule something on a weekend.
October 2016
So I called to make an appointment for me and a couple for my girlfriends for my birthday , I called multiple times and no answer for 2 days, and finally got somebody to pick up the phone, I kept saying hello and all I hear is laughing and joking on the other line. (Very unprofessional) then she hangs up and texts me and says I'm with a client go to our website to book an appointment. So I texted her back and said that was rude as f**k I will no longer like to book anything. She called me about 4 times after responding back saying that I was childish and didn't care to have me as a client anyways. She then left me a voicemail and called me 2 more times. I had... read full review
HORRIBLE experience! I didn't even get to have my massage that was bought as a Groupon gift because I left so upset. I've never had such a terrible customer service experience in my life. Leslie, the owner, is beyond rude. I had to cancel my appointment a couple of times because of health reasons and she agreed to accommodate me after it expired, which I was very pleased about. Had I known my experience would go like this I would've pursued a refund from Groupon immediately. I arrived at my scheduled appointment time and was notified that I had to pay a cancellation fee of $35, which this was the first I've heard of this after her agreeing to extend... read full review
Massage was amazing. Casey is really sweet. Not sure who the other lady was when I first arrived but she was nice very to. So glad I bought the Groupon and used it. Love the fact that I could schedule something on a weekend.
So I called to make an appointment for me and a couple for my girlfriends for my birthday , I called multiple times and no answer for 2 days, and finally got somebody to pick up the phone, I kept saying hello and all I hear is laughing and joking on the other line. (Very unprofessional) then she hangs up and texts me and says I'm with a client go to our website to book an appointment. So I texted her back and said that was rude as f**k I will no longer like to book anything. She called me about 4 times after responding back saying that I was childish and didn't care to have me as a client anyways. She then left me a voicemail and called me 2 more times. I had... read full review