Reviews for Bon Secours In Motion at Town Center

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Jul 2024
My EVMS Otology practice sent me here for Vertigo PT. The In Motion PT Centers were the only group they recommended for this very specialized type of Physical Therapy. I can't say that it was a fun experience. But it worked. I'm sure the intermittent problem will eventually return because I've been dealing with it my entire life. My Physical Therapist Paola was extremely nice & helpful. I was able to book every appointment with him. We enjoyed sharing my new love of Filipino pastries. He gave me tips as to new places to try. The large building in the Town Center area is on the south side of Columbus Street across the street from Wegmans. Turn west on Columbus Street from Independence. The physical therapy space is on the 2nd floor conveniently accessible by elevator. The hall to the area is decorated with fascinating prints of old Norfolk & Virginia Beach. Seating is available in the main floor lobby space. The only reason for 4, rather than 5 stars is the hours the staff keeps. They are very friendly & nice. But they leave so early that you aren't able to make or change your appointment after therapy. One day I was there & there was no one at the desk when I arrived. A regular there told me the staff didn't work that day of the week. So when a PT came into the waiting room I told her to tell my PT that I had arrived. This staffing shortage explained why it was so hard to reach them on the phone, the only way to cancel. You aren't allowed to cancel on My Chart. Because of the Customer Service staffing flaws the rating is 3.5 rounded up to 4.
Nov 2022
Very good Physical Therapist s. I have had 4 different ones and all were friendly, helpful and knowledgeable. The ladies who do the scheduling and answer the phone are so nice, patient and understanding. Thank you
Nov 2021
After afew hiccups with Schering and misunderstandings with insurance and clerical, I was able to start my therapy. The front manager followed up with me and put alot of effort into resolving the issues, which I appreciate... Emily, the PT that worked with me was extremely friendly and explained all of the exercises step by step. I'm extremely happy that I stuck it out and did not switch to a new Physical Therapy practice.