I took my car in for a knock and shaking. I thought it was the tire and told them that. They said everything was fine and it might be the transmission. I took it to a transmission place. I just got a call to pick up my car. Transmission fine. The tire was loose. Also, at this Nappa BP, they changed my odometer to kilometers and buckled my seat belt. I DO NOT recommend this service shop.
October 2023
I can't say enough good things about Napa BP and their incredible team, especially Eric. From the moment I walked in, I was greeted with genuine warmth and a no-pressure atmosphere. Unlike other mechanics, they didn't try to upsell unnecessary services. Eric's expertise and professionalism were evident throughout the entire process. He took the time to explain everything in detail, ensuring I felt confident in the decisions made. This level of transparency and honesty is truly rare in the automotive industry. Napa BP has earned a customer for life, and I wholeheartedly recommend them to anyone in need of top-notch service.
May 2023
Right now I would say they need people who work there to have better customer service. I asked about the BP Loyalty and the guy said I have to go online and then instead of handing me the pamphlet he tossed at me and I said thank you and he just stood there and said nothing. Rude
I took my car in for a knock and shaking. I thought it was the tire and told them that. They said everything was fine and it might be the transmission. I took it to a transmission place. I just got a call to pick up my car. Transmission fine. The tire was loose. Also, at this Nappa BP, they changed my odometer to kilometers and buckled my seat belt. I DO NOT recommend this service shop.
I can't say enough good things about Napa BP and their incredible team, especially Eric. From the moment I walked in, I was greeted with genuine warmth and a no-pressure atmosphere. Unlike other mechanics, they didn't try to upsell unnecessary services. Eric's expertise and professionalism were evident throughout the entire process. He took the time to explain everything in detail, ensuring I felt confident in the decisions made. This level of transparency and honesty is truly rare in the automotive industry. Napa BP has earned a customer for life, and I wholeheartedly recommend them to anyone in need of top-notch service.
Right now I would say they need people who work there to have better customer service. I asked about the BP Loyalty and the guy said I have to go online and then instead of handing me the pamphlet he tossed at me and I said thank you and he just stood there and said nothing. Rude