Very difficult to speak with anyone in person. You get put on hold for long periods. If you select their call back option, they don't actually call you back when "the next representative is available", but instead bump you to a list that they call at the end of the day. Since I often can't answer my phone when I am working, it is extremely difficult to communicate with them. This creates a high level of frustration and doesn't foster trust.
August 2024
Awesome doctors but bad customer service and horrible billing department. They will drop some of your payments and create wrong bills, and when you try to fix it, you'll have to spend hours & hours on the phone trying to reach out to them, and after all, this will also take several attempts to have your bill fixed. if you need to stick to your doctors in this place, then review your bills very very carefully.
July 2024
be careful with this company, they are very bad at showing and notifying charges in till they send a notice to appear in court for an outstanding balance. lost several days of work trying to battle them, and still lost due to there financial office making up charges. I do not recommend this office to anyone.
Very difficult to speak with anyone in person. You get put on hold for long periods. If you select their call back option, they don't actually call you back when "the next representative is available", but instead bump you to a list that they call at the end of the day. Since I often can't answer my phone when I am working, it is extremely difficult to communicate with them. This creates a high level of frustration and doesn't foster trust.
Awesome doctors but bad customer service and horrible billing department. They will drop some of your payments and create wrong bills, and when you try to fix it, you'll have to spend hours & hours on the phone trying to reach out to them, and after all, this will also take several attempts to have your bill fixed. if you need to stick to your doctors in this place, then review your bills very very carefully.
be careful with this company, they are very bad at showing and notifying charges in till they send a notice to appear in court for an outstanding balance. lost several days of work trying to battle them, and still lost due to there financial office making up charges. I do not recommend this office to anyone.