Moon lake Spa

Moon Lake Spa, specializing in massage therapy and skin care, offers a variety of services designed to help clients relax and relieve stress. The spa aims to provide a satisfying experience for all guests. One client particularly enjoyed their hydra facial, praising the therapist, Aziza, for being knowledgeable, professional, and wonderful. They look forward to returning for more services. However, another client encountered several issues during their visit. Initially, there was a miscommunication regarding the appointment time, causing a delay in the start of the service. Additionally, the hot stone massage was not performed as expected, with cold stones being used and a back scrub substituted for the foot scrub. To make matters worse, the client's gold necklace went missing during the massage and was later found broken. The spa's response to these issues was perceived as insufficient, leaving the client feeling disappointed and unlikely to return. On a more positive note, another client highly recommends the super deluxe facial by Aziza, praising her strong, skillful touch and the high-quality products used. They also appreciated the attentiveness of the massage therapist, Miranda, who consistently checked on their comfort during the session. Overall, they felt well taken care of and encouraged others to give the spa a try. In summary, Moon Lake Spa has had mixed experiences with clients. While some have praised the therapists and services, others have faced issues with appointment management, service delivery, and response to problems. The spa could benefit from improving its communication and customer service to ensure a more consistent and positive experience for all clients.