I want to thank UPP for their quick response! We woke up to a cold house and an error code showing on our gas furnace. We called UPP & they had a tech out quickly who identified and fixed the problem.
May 2024
UPP was assigned as the contractor for a warranty replacement for our water heater. Casey manages the team and was exceptionally patient towards an obviously impatient customer. He helped navigate challenges with our warranty company and got us scheduled in on the same day.
The real MVPs though are the hard workers led by Jeff. Jeff came by and was knowledgable, patient with my questions, and did the job in under the time he said it would take. He kept the area clean. He also mentioned how much he liked working for Casey. This type of a positive relationship between teams shows that they're doing something right. I'd use them again in a heartbeat.
April 2024
Tim was professional, knowledgeable, and relates well with customers. He immediately diagnosed problems with my kitchen sink and toilet. He immediately fixed the toilet and ordered a part that was needed for the sink. Expert Plummer. Great company. Highly recommend them - you will not be disappointed with their service, especially if Tim is sent out!
I want to thank UPP for their quick response! We woke up to a cold house and an error code showing on our gas furnace. We called UPP & they had a tech out quickly who identified and fixed the problem.
UPP was assigned as the contractor for a warranty replacement for our water heater. Casey manages the team and was exceptionally patient towards an obviously impatient customer. He helped navigate challenges with our warranty company and got us scheduled in on the same day.
The real MVPs though are the hard workers led by Jeff. Jeff came by and was knowledgable, patient with my questions, and did the job in under the time he said it would take. He kept the area clean. He also mentioned how much he liked working for Casey. This type of a positive relationship between teams shows that they're doing something right. I'd use them again in a heartbeat.
Tim was professional, knowledgeable, and relates well with customers. He immediately diagnosed problems with my kitchen sink and toilet. He immediately fixed the toilet and ordered a part that was needed for the sink. Expert Plummer. Great company. Highly recommend them - you will not be disappointed with their service, especially if Tim is sent out!