The first couple technicians I purposely went out and talked to. They were knowledgeable, happy to give advice, polite, and presented themselves in a professional manner!
As our service continued through the summer, I did catch a couple of technicians that arrived at my house and either worked on only the front lawn and not the back or did nothing at all, other than hang the service report on my door knob. When I called customer service to complain, I was told another tech would come out and perform the service application. That never happened for any of my service complaints. My wife and I both work from home and we have a dog. I knew when they arrived... read full review
September 2024
Michael V did an excellent job! I also asked him to avoid spraying bushes that had bumblebees that were pollinating! He said that is something they always do!?❤️
September 2024
I appreciated that Sasha said she would make a note for all Tru-Green technicians. The only gate to access the backyard is the one on the left looking at the house. The one on the right is not accessible. I also appreciate that she made sure the gate was correctly latched when she departed. Thank you.
The first couple technicians I purposely went out and talked to. They were knowledgeable, happy to give advice, polite, and presented themselves in a professional manner!
As our service continued through the summer, I did catch a couple of technicians that arrived at my house and either worked on only the front lawn and not the back or did nothing at all, other than hang the service report on my door knob. When I called customer service to complain, I was told another tech would come out and perform the service application. That never happened for any of my service complaints. My wife and I both work from home and we have a dog. I knew when they arrived... read full review
Michael V did an excellent job!
I also asked him to avoid spraying bushes that had bumblebees that were pollinating!
He said that is something they always do!?❤️
I appreciated that Sasha said she would make a note for all Tru-Green technicians. The only gate to access the backyard is the one on the left looking at the house. The one on the right is not accessible. I also appreciate that she made sure the gate was correctly latched when she departed. Thank you.