Even though we did not end up using their services, the staff, both in the office and the dispatcher, were very kind and professional. They promptly sent someone out to assess our needs, but unfortunately, what we required was outside the scope of their work. Despite this, I was impressed by their customer service and would definitely consider using them for septic services in the future.
September 2023
Been using these folks since we bought our house many years ago. Called recently for a blockage first thing in the morning on the Friday before a holiday weekend. Tim was super helpful in walking me through where the issue might be to make sure it was something they could fix without wasting our time and money.Even though he said it might be a few hours till he had someone out to us, German was on-site in less than an hour and helped identify and fix the problem immediately, and even gave some tips on some things we could do to save a service call next time. Being on septic has it's challenges but Five Star has been great in taking care of us for well over a decade.Service:... read full review
August 2023
Edger and his crew came out and pumped our septic tank and added the green lid to it. They were efficient and fast. They are responsive and they come to work and get the job done right.
Even though we did not end up using their services, the staff, both in the office and the dispatcher, were very kind and professional. They promptly sent someone out to assess our needs, but unfortunately, what we required was outside the scope of their work. Despite this, I was impressed by their customer service and would definitely consider using them for septic services in the future.
Been using these folks since we bought our house many years ago. Called recently for a blockage first thing in the morning on the Friday before a holiday weekend. Tim was super helpful in walking me through where the issue might be to make sure it was something they could fix without wasting our time and money.Even though he said it might be a few hours till he had someone out to us, German was on-site in less than an hour and helped identify and fix the problem immediately, and even gave some tips on some things we could do to save a service call next time. Being on septic has it's challenges but Five Star has been great in taking care of us for well over a decade.Service:... read full review
Edger and his crew came out and pumped our septic tank and added the green lid to it. They were efficient and fast. They are responsive and they come to work and get the job done right.