First Priority LLC

Apr 2023

I wish there were an option for 6 stars because that's what I would give David! He is an exceptional professional who genuinely cares and goes above and beyond for his customers. For those who have ever dealt with water damage and mold, you know it is an incredibly stressful situation that upends your life. So I wish we had met David under better circumstances, but I'm so glad we found him to do the mold remediation. His meticulous attention to detail, experience, and knowledge alone is enough to hire him, but in addition, he comes recommended by independent highly regarded mold testing/environmental professionals. In addition to all of the above, David is incredibly hard working and did everything he could to accommodate us. We have a lot of allergies in our family so David brought in an extra air scrubber and left all 3 air scrubbers with us to help us out during the re-construction process. He absolutely did not have to do that. He also didn't have to leave up the containment barrier for the re-construction phase, but he did. Because that is the kind of person he is! And because we were in such a bind, David put us in touch with folks to do the re-construction, etc. and helped us managed that process. He also answered ALL our questions promptly, even after he had completed the job. I do not frequently give such glowing reviews, but I truly simply cannot recommend David highly enough! If you want someone who cares and won't treat you like a number AND will do an exceptional job, call David. He will go above the call of duty to help you out.

Mar 2022

A retiring mold remediation specialist recommended First Priority to me, saying David Novello is the only one he'd ever trust. Luckily I took his advice, because David not only successfully remediated a difficult mold case, but helped us deal emotionally, physically and financially with the loss of our finished basement. He gave us tips on how to clean personal contents we didn't want to discard, and tips recently on how prevent future mold spread. The proof of David's success is that he remediated our moldy basement 4 years ago, and the structure remains mold-free. We are comfortable now going ahead and re-finishing the basement. David is devoted to his work and generous with his time and wisdom. I hope I don't ever have to use him again, but if I did, the only place I'd call is First Priority Cleaning & Restoration LLC.

Dec 2021

We cannot say enough wonderful things about David and his team at First Priority. We discovered, before a basement reno, that there was a serious mold issue and our contractors recommended a company they had worked with. To make a long story short, the other company never contained the area (didn't seal with plastic or cover the vents) before demo so blew mold spores all over our house. David was profoundly empathic about the situation and spent 20 minutes on the phone with me educating me about air scrubbers and how to manage the unsafe situation, even though his schedule was full and we couldn't hire him. Later when he learned that the situation had deteriorated, he...read full review