1-800-PACK-RAT

1-800-PACK-RAT is a portable storage container and moving company that serves the Sterling, VA area. They cater to military families and offer a range of services, including on-site storage, warehouse storage, local moving, and long-distance moving. Customers have generally been satisfied with the company's services, particularly their experience with military families. The staff is reported to be patient and helpful, even assisting with accessing military bases. However, some customers have experienced issues with scheduling and communication, particularly regarding delivery times. One customer had a cross-country move and was told their pod would be delivered on a specific day, but the delivery was rescheduled without the customer being informed. This caused the customer to incur additional costs for a rental truck they had arranged. The customer was ultimately refunded for the rental costs, and the company's customer support was described as good, but the lack of communication was frustrating. Despite these scheduling issues, another customer praised the value of 1-800-PACK-RAT compared to PODS and highlighted the exceptional service provided by one of their employees, Mr. Rene Guzman, who moved the customer's items and picked up the empty container. Overall, 1-800-PACK-RAT appears to offer a reliable and affordable storage and moving solution, with generally positive customer experiences, particularly when it comes to their staff's patience and helpfulness. However, some customers have experienced issues with communication and scheduling that the company should aim to improve.