I finally took a chance and tried Zips. I liked the idea of same-day service, at a reasonable price. But the old saying will always ring true…you get what you pay for. In all fairness, the check-in process was easy and quick; the price was very reasonable (5 articles- $18.00); my clothes were ready on time, and they were able to get a small makeup stain out. However, when I made it home, I realized “full-service” must not include pressing because my clothes were more wrinkle than when I brought them and there was this really strange, potent smell - I had to leave them outside my closet for a few days to air out. I attempted to call - no answer. I left a voicemail... read full review
January 2024
It gets harder and harder to go there. It is cheap. That is what is has going for it. The service is adequate. The cleaning is adequte. The manager is super cranky. New policy: they won't touch your clothes is they think it has pet hair. I have short, very light blonde hair. My coat has MY hair on it. Had to take ut somwhwre else.
September 2023
For those considering: sharp downward trend, roll the dice if you want! You've been warned. Clothes not ready for important event? Not done quite right? Think supervisor will be courteous and take care if it quickly? Good luck.The majority of the the last 2-ish years, my clothes were done as expected. There were a handful of issues that were resolved when identified. I understand that stuff happens with equipment from time to time, and they would communicate the issue up front so there wouldn't be a surprise at pickup. However, the last couple of months have been unacceptable. Communication dropped off and surprises increased where clothes were not ready or... read full review
I finally took a chance and tried Zips. I liked the idea of same-day service, at a reasonable price. But the old saying will always ring true…you get what you pay for. In all fairness, the check-in process was easy and quick; the price was very reasonable (5 articles- $18.00); my clothes were ready on time, and they were able to get a small makeup stain out. However, when I made it home, I realized “full-service” must not include pressing because my clothes were more wrinkle than when I brought them and there was this really strange, potent smell - I had to leave them outside my closet for a few days to air out. I attempted to call - no answer. I left a voicemail... read full review
It gets harder and harder to go there. It is cheap. That is what is has going for it. The service is adequate. The cleaning is adequte. The manager is super cranky. New policy: they won't touch your clothes is they think it has pet hair. I have short, very light blonde hair. My coat has MY hair on it. Had to take ut somwhwre else.
For those considering: sharp downward trend, roll the dice if you want! You've been warned. Clothes not ready for important event? Not done quite right? Think supervisor will be courteous and take care if it quickly? Good luck.The majority of the the last 2-ish years, my clothes were done as expected. There were a handful of issues that were resolved when identified. I understand that stuff happens with equipment from time to time, and they would communicate the issue up front so there wouldn't be a surprise at pickup. However, the last couple of months have been unacceptable. Communication dropped off and surprises increased where clothes were not ready or... read full review