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Reviews for Springfield Petsmart Petshotel
Add your commentSpringfield Petsmart Petshotel
6535 Frontier Dr, Springfield
Directions Call Website Suggest an Edit
6535 Frontier Dr, Springfield
Directions Call Website Suggest an Edit
I had a terrible experience at the Springfield PetSmart grooming and will not be returning. I arrived for my appointment about 5 minutes late and rang the doorbell meant for service before working hours, but no one answered. I called, and still, no one picked up. After waiting outside, the groomers finally called back, saying I'd missed the grace period. I explained that I had been waiting at the door and trying to get in touch. Eventually, I figured out that I could walk through the animal hospital door and found my way to the grooming side, where I was told I should have slid the doors open myself. How was I supposed to know that with no signs or instructions?... read full review
This used to be my local fish store. I'm big on still supporting brick and mortar stores. However over the last 3-4 months their fish department has become completely unreliable. Went from having beautiful fish for sale to always being under observation and unsellable. As an enthusiastic cichlid keeper I've decided to move on to other fish stores as every trip out to this location recently has yielded only disappointment.
They do not have private suite, as advertised on the website! When I called to complain, the lethargic sounding floor manager, Cindy was not concerned. They will not be getting any of my business any longer.