I'm going to have to buck the trend and render an excellent review of my experience with Pharma-quip based on my recent CPAP renewal and customer support. I suffer from both obstructive sleep apnea and gastrointestinal reflux disease (GERD). My six-year-old CPAP required replacement under insurance. While it seemed like an eternity, it only took JHM/Pharma-quip about three and a half weeks to process my CPAP replacement order from my pulmonologist until delivery at my home (the initial CPAP order in 2018 took six weeks). The replacement machine was correctly set up and they handled matters with my insurance competently.
Over a period of three or four years that I’ve been with this company, I have received the wrong replacement supplies 5 or 6 times. Numerous phone calls have not been returned, and the company discontinued certain components I need for my bipap without notice; and when I asked if they could order it through another company was told no, that it would be up to me to order the part from elsewhere because the part was not part of the warehouse inventory list. The people are friendly, but that doesn’t take care of any of my problems. I do not recommend this company.
Jan 2020
I'm surprised by the number of negative reviews. I've dealt with JHP since 2015. During that time my order has been 100% accurate every single time. When I call, someone answers and assists me with my issue. My only issue is that the automated call system doesn't contact me to reorder; but that an IT issue.
I'm going to have to buck the trend and render an excellent review of my experience with Pharma-quip based on my recent CPAP renewal and customer support. I suffer from both obstructive sleep apnea and gastrointestinal reflux disease (GERD). My six-year-old CPAP required replacement under insurance. While it seemed like an eternity, it only took JHM/Pharma-quip about three and a half weeks to process my CPAP replacement order from my pulmonologist until delivery at my home (the initial CPAP order in 2018 took six weeks). The replacement machine was correctly set up and they handled matters with my insurance competently.
Of particular note was customer support...read full review
Over a period of three or four years that I’ve been with this company, I have received the wrong replacement supplies 5 or 6 times. Numerous phone calls have not been returned, and the company discontinued certain components I need for my bipap without notice; and when I asked if they could order it through another company was told no, that it would be up to me to order the part from elsewhere because the part was not part of the warehouse inventory list. The people are friendly, but that doesn’t take care of any of my problems. I do not recommend this company.
I'm surprised by the number of negative reviews. I've dealt with JHP since 2015. During that time my order has been 100% accurate every single time. When I call, someone answers and assists me with my issue. My only issue is that the automated call system doesn't contact me to reorder; but that an IT issue.