Evan's Heating & Air LLC

Aug 2025

Called and got a quote over the phone. Guy said $750 without even looking. I called back a few months later and asked to schedule a day for them to come out and confirm the quote. I took the day off and called confirm the time at 0900 and was told they didn’t know when this guy would be out. Called again at 3 because that’s when I thought the guy would be here and was told he is on his way. They guy called me and wanted to argue that he gave me a price and wasn’t going to quote it and it was originally at 1 but I had called earlier and said 3 so he wasn’t going to come. I’m sure they do good work but whoever the guy is doing the quotes is extremely unprofessional....read full review

Feb 2024

I called Evan's for a small local job and was told that it would take at least a week to come out because they were too busy. ? ? ? I had to call an out-of-town company (James River Air Conditioning ) and they sent a technician in less than 4 hours.

Jan 2023

I was a customer of Evans Heating & Air for ~8 years, but after recent failures won't continue with their service. My home was built new in 2012, and was under warranty for HVAC services the first few years. I began working w/Evans in 2015. From 2015-2022, Evans did semi-annual checks on my heat pump + air handler, except for 2019. Until 2022 Evans never noted any system problems, and my total service plan cost before 2022 was ~$1,100. In March 2022 Evans performed my spring service and indicated no system problems. In August 2022 I scheduled a service call when my heat pump did not properly cool my home. The technician said my heat pump was low on refrigerant, and charged me accordingly (~$300). Of note, Evans did not diagnose any other system issues in August. In early November 2022 Evans performed my fall service, and again indicated no system problems. Yet, in December 2022 I paid an electric utility bill over $300, a level rarely seen in 10+ years at this home. I spoke with REC (utility provider), who noted my usage in December 2022 was ~30% higher than DEC2021, yet the December 2022 temperatures were not 30% colder. REC said something was likely wrong with my HVAC system, so I scheduled yet another emergency call with Evans on 12/27/2022. On 12/27/2022 Evans again said there were no system problems, and it took a subsequent call from REC to Evans to have a more senior technician come to my home. On 01/06/2023 Evans finally diagnosed a coil leak in my air handler, and quoted a repair cost of ~$3,500 (service call charge was $149).So, Evans came to my home on 03/12, 08/05, 11/11, and 12/27 in 2022, and on these 4 occasions failed to diagnose the real problem. And, had Evans been cleaning the coils on my air handler via semi-annual checks, this failure could have been averted before winter 2022. I have neighbors with homes and systems older than mine, who have never had HVAC problems. Yet, I paid for annual maintenance, and likely only got flashlight checks from Evans. And, my January 2023 heating bill was $503.43, all because Evans failed to diagnose or fix my HVAC system, and they recommended running emergency heat until fixed. Never again Evans, and I won't recommend you to anyone.