VIRGINIA COMMONWEALTH UNIVERSITY MEDICAL CENTER-DEPARTMENT OF PRIMARY CARE

Consistently a 1-3month wait to see a PCP so you end up having to wait 3hrs at an urgent care elsewhere when you’re sick. They insist on having a monopoly on healthcare in Richmond but can’t provide care to all their members when they need it. And this is just the tip of the issues with them. Disorganized, all the different departments don’t speak to each other so no one ever knows what’s going on with your care, customer service isn’t authorized to actually help with much of anything and you can’t ever get providers to return calls, and don’t even get me started on Billing, an absolute nightmare, I’ve been dealing with them on one bill for literal MONTHS.... read full review

The clinical administrator will deny you care here if you have the audacity to report it when a nurse or doctor mistreats you. He will tell you he trusts his team of physicians over you & call you a liar. He will make up fake reasons to justify banning you from the clinic. He has no business in the medical field.EDIT: due to their negligence, I recently found out at another hospital that I might be dying of lymph cancer that could have been caught earlier. My symptoms were always ignored by primary care here at VCU & now I might pay with my life. I'm only 33 years old. I might die young because of these so called "doctors".

Surgery scheduling office = abysmal. Ambulatory Care = perfect. Can't rate the two separately so here's a 3 star split. AMBULATORY CARE The care itself was flawless. Staff was friendly / caring / professional. They treated my son well and the hand surgeon was especially good w him at pre-op. SCHEDULING OFFICE:Yesterday my 16 yr old presented w a work injury of blunt force trauma, which had fractured his little finger at the joint. Doc said "we need to operate tomorrow. The scheduling office will call you by 3:00." When no one called by 3p, I started calling them. All throughout the rest of yesterday it was just, "call back in an hour. / Call back... read full review