About Pet Paradise Richmond Airport
Reviews for Pet Paradise Richmond Airport
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Monday: 6:30AM - 7PM
Tuesday: 6:30AM - 7PM
Wednesday: 6:30AM - 7PM
Thursday: 6:30AM - 7PM
Friday: 6:30AM - 7PM
Saturday: 7AM - 6PM
Sunday: 7AM - 6PM
Pet Paradise Resort and Day Spa offers a premier pet boarding experience in Richmond, Virginia. Their attentive staff is passionate about pets and goes the extra mile to ensure a safe and enjoyable stay for dogs and cats. The resort locations are tailored to meet all of your pet's desires, from splashing in the signature bone-shaped pool to relaxing during storytime. Guests can also indulge in a day of excitement at day camp or receive a fresh, new look from the professional groomers. The staff, including the resort manager, are described as kind, responsible, and excellent communicators, making pet owners feel at ease leaving their beloved pets in their care. Customers praise the facility as a place where their pets feel loved and have fun, often preferring it to having a pet sitter. The staff is genuinely concerned about the well-being of the pets, and the added benefits of cameras and report cards provide further assurance. Pets, such as Sally the beagle, look forward to their visits, especially the swimming pool in the summer. Overall, Pet Paradise promises a memorable and enjoyable experience for your furry companion in a true paradise setting.
They really take good care of dogs they maintain they keep up on food and hell personally I know the resort manager Juan He's always willing to go out of his way and he will always take the extra step out of his day to make sure everything is right. I love it. Keep up the hard work in the front desk resort employees were awesome too.
Staff is very professionals, they r dedicated individuals proud in wat they do.
BEWARE!!! INCOMEPETENT AND CRUEL!!! We took our puppy in for a grooming. When we came back (seven hours later!) we found him completely traumatized...his body was completely shaved except for his head! We filled out their form as requested with grooming instructions. The groomer called us to confirm what was being done and ask permission to shave just his legs. We explicitly stated that it was OK to do so, but only his legs and got confirmation from her that the remainder would be a normal cut with the skirt intact. At 3:30PM (what were they doing with him since 8:30???), we received a second call from a trainee saying they were “backed up” and that she would be conducting his grooming. We repeated, and she confirmed, that they were only to shave his legs and the rest would be a regular schnauzer cut. At no time was it ever indicated that he was suffering from matting that required any part of him to be shaved, let alone his entire body. It is winter and our puppy now has a skin-close shave which is causing him great physical distress. With the area experiencing very cold temperatures of late, he now must wear a coat all times. It will take 3 months minimum for his fur grow out for a proper cut. It is inexcusable that he should have to endure an entire winter with his body completely unprotected from the elements. Also, we made our appointment several weeks ago. Surely, they have a record of the date the appointment was made and how many pets need grooming that day. How irresponsible to overbook so much that a trainee with zero experience in grooming clearly got in a hurry and instead of giving him a proper cut, decided to save time and shave him instead! To add insult to injury, they tried to hide it by putting a Pet Paradise t-shirt on him in the hopes that we wouldn't notice. OBVIOUSLY THEY KNEW THE EXTENT OF WHAT THEY HAD DONE!! The regional manager, Alonso, said if they do that, he can give you back your money but that's it. Would you be satisfied with just getting your money back if you went in for a haircut and your barber gave you a flat top instead…and then try to pawn you off with a free store ballcap?? DON'T COME HERE!!!!!