I went to PBT to purchase a couple of sessions only. I was nervous to go because I was worried I'd get the membership sales pitch when that's not what I was looking for at all. The gal at the front desk was very friendly and accommodating. She listened to my needs and did not pressure me to purchase a membership which was a huge relief. I liked the stand up bed the best but I do feel like I could have used more minutes than were chosen for me which is the reason for the 4 star review.
September 2022
I love PBT. First time at Shortpump location. I often purposely do not bring my wallet with me because the employees will harass you into buying things. My trip was no different except the employee literally seemed PISSED that I wasn't going to buy anything. Just let me tan. I'm not spending $50 on lotion - no need to get upset.
July 2022
Staff is very courteous and helpful. I wanted to try spray tanning and the first one did not do well. So, I talked to the girls and they gave me good instructions and helped as much as they could. They even offered to give me a free visit because it wasn't what I expected. I didn't think that was necessary, but I appreciated they were willing to do that because I wasn't happy. Now, I went back today and told them after a week how I felt it turned out and how I thought it could be better. Wow, I'm not sure what they did differently but I love the results. Thanks ladies, I appreciate your attention and gracious customer service!!
I went to PBT to purchase a couple of sessions only. I was nervous to go because I was worried I'd get the membership sales pitch when that's not what I was looking for at all. The gal at the front desk was very friendly and accommodating. She listened to my needs and did not pressure me to purchase a membership which was a huge relief. I liked the stand up bed the best but I do feel like I could have used more minutes than were chosen for me which is the reason for the 4 star review.
I love PBT. First time at Shortpump location. I often purposely do not bring my wallet with me because the employees will harass you into buying things. My trip was no different except the employee literally seemed PISSED that I wasn't going to buy anything. Just let me tan. I'm not spending $50 on lotion - no need to get upset.
Staff is very courteous and helpful. I wanted to try spray tanning and the first one did not do well. So, I talked to the girls and they gave me good instructions and helped as much as they could. They even offered to give me a free visit because it wasn't what I expected. I didn't think that was necessary, but I appreciated they were willing to do that because I wasn't happy. Now, I went back today and told them after a week how I felt it turned out and how I thought it could be better. Wow, I'm not sure what they did differently but I love the results. Thanks ladies, I appreciate your attention and gracious customer service!!