The frames and staff here were amazing! While I did not get an optical exam done here so I can't comment on that experience, the purchasing experience was great. They helped me order a specific pair of glasses I was looking for online and helped me find some comparable frames to help me visualize what it looked like. While they don't except insurance here, which allows them to have the frame selection they currently carry, I found their prices to be very reasonable and similar to prices from another optical shop if you were purchasing glasses without insurance. Highly recommend going here if you are looking for more unique glasses, great customer service and... read full review
May 2024
I live on the other coast. Arrived in Richmond and discovered an arm on my glasses were broken. I dropped into Carytown Optical to see if they could help. Marie greeted me warmly and right away noticed my favorite bag. She immediately assured me she could help. Turned out they weren't broken, just needed her professional experience. She also didnt charge me for fixing them! Marie was amazing! I left with not only mended glasses but an uplifted spirit. I would come back just to see her.
May 2024
I’ve been coming here for over 20 years. The selection is more distinctive and the frames are of higher quality than other optical places I’ve gone (e.g., CostCo). Cynthia and her staff provide good guidance on style and fit, and they make sure their customers look sharp. The quality of the lenses has always been high, and I’ve worn several frames that I bought here continuously for many years, replacing the lenses one or two times, until I just felt I needed a different look. They’ll make adjustments and replace lenses if the glasses aren’t just right after you get them. The shop reminds me a bit of Ollivanders. Appointment is usually required, in my... read full review
The frames and staff here were amazing! While I did not get an optical exam done here so I can't comment on that experience, the purchasing experience was great. They helped me order a specific pair of glasses I was looking for online and helped me find some comparable frames to help me visualize what it looked like. While they don't except insurance here, which allows them to have the frame selection they currently carry, I found their prices to be very reasonable and similar to prices from another optical shop if you were purchasing glasses without insurance. Highly recommend going here if you are looking for more unique glasses, great customer service and... read full review
I live on the other coast. Arrived in Richmond and discovered an arm on my glasses were broken. I dropped into Carytown Optical to see if they could help. Marie greeted me warmly and right away noticed my favorite bag. She immediately assured me she could help. Turned out they weren't broken, just needed her professional experience. She also didnt charge me for fixing them! Marie was amazing! I left with not only mended glasses but an uplifted spirit. I would come back just to see her.
I’ve been coming here for over 20 years. The selection is more distinctive and the frames are of higher quality than other optical places I’ve gone (e.g., CostCo). Cynthia and her staff provide good guidance on style and fit, and they make sure their customers look sharp. The quality of the lenses has always been high, and I’ve worn several frames that I bought here continuously for many years, replacing the lenses one or two times, until I just felt I needed a different look. They’ll make adjustments and replace lenses if the glasses aren’t just right after you get them. The shop reminds me a bit of Ollivanders. Appointment is usually required, in my... read full review