This team was THOROUGH! They clearly described and executed the plan of action and even found the source of the issue when the other contractor fell short! Very respectable, very honest, very professional! THANK YOU?
Angel Velez
Jan 2024
Exceptional, quick service when I had a pipe burst in the attic that streamed water all the way to my basement for several days while I was on vacation-from beginning to end— they were there immediately once contacted by my insurance broker & kept me informed every step of the way! Well done & Thank You!
Kate F.
Sep 2023
Our experience with 911 was great - they were responsive and provided expert advice on how to proceed, and worked with us on what was in our comfort zone. Special shoutouts to Jasmine and Nate, who were absolute gems to work with. Jasmine was responsive, flexible, and provided great customer service; Nate was charismatic, extremely knowledgable, and is just a guy you know you can trust.Service: Water damage-related cleanup & repair
Sheljina Mk
Apr 2023
911 Restoration was so responsive when I had called them for a leak in our house. They worked and clarified everything with my Insurance and everything was so smooth.Happy with their service.
Vic Adams06
Apr 2023
Pipe burst during December 2022 freeze in Central VA. All of the remediation companies in the area had long wait lists, weeks long wait lists for service. Made a call to 911-Restoration and they responded within 24 hours with water removal; and set up of equipment. Nice job!Services: Flood cleanup
Jamie Knapp
Mar 2023
Call Thursday afternoon, team arrived early Friday! Excellent attention to our needs, professional service to get right on the problem. Strongly recommend 911Restoration due to their customer support and detailed efforts to solve the problems. My recommendation is call them first and watch success happen!Service: Mold mitigation
Victoria Adams
Mar 2023
Pipe burst during December 2022 freeze in Central VA. All of the remediation companies in the area had long wait lists, weeks long wait lists for service. Made a call to 911-Restoration and they responded within 24 hours with water removal; and set up of equipment. Nice job!Services: Water damage-related cleanup & repair
Ed D
Dec 2022
When I was suddenly greeted with about 300 gallons of water from an upstairs neighbors Toilet. Rick and his business was the best part of the disaster that could have ever happened to me and my family. His Initiative, knowledge, professionalism, gave me the peace of mind I needed to address a serious moisture/mold issue that my apartment was quite simply going to "Band-aid" the situation. Not 100% their fault they just weren't equipped to assess the damage to the fullest extent. Rick and his team were quite literally a savior. I would highly recommend Rick and his crews to anyone in need of their services. Not to mention the speed and courtesy of the front desk staff was beyond the best! Thank you to everyone at 911 Restoration!EdwardService: Water damage-related mold removal
Shawn S.
Jul 2022
Rich came out to evaluate our house. He was very thorough, friendly and professional. He was kind enough to show us the data he was collecting and explain every step in his evaluation process. There was no hard sell or pressure to make a decision, he just gave us the data and what the data meant then let us decide on next steps.
Jasmin Redden
Jun 2022
The technicians were very knowledgeable and were very professional. They were able to walk me through the whole process with total professionalism. The office staff were great too.Services: Water removal
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Monique Goodwyn
This team was THOROUGH! They clearly described and executed the plan of action and even found the source of the issue when the other contractor fell short! Very respectable, very honest, very professional! THANK YOU?
Angel Velez
Exceptional, quick service when I had a pipe burst in the attic that streamed water all the way to my basement for several days while I was on vacation-from beginning to end— they were there immediately once contacted by my insurance broker & kept me informed every step of the way! Well done & Thank You!
Kate F.
Our experience with 911 was great - they were responsive and provided expert advice on how to proceed, and worked with us on what was in our comfort zone. Special shoutouts to Jasmine and Nate, who were absolute gems to work with. Jasmine was responsive, flexible, and provided great customer service; Nate was charismatic, extremely knowledgable, and is just a guy you know you can trust.Service: Water damage-related cleanup & repair
Sheljina Mk
911 Restoration was so responsive when I had called them for a leak in our house. They worked and clarified everything with my Insurance and everything was so smooth.Happy with their service.
Vic Adams06
Pipe burst during December 2022 freeze in Central VA. All of the remediation companies in the area had long wait lists, weeks long wait lists for service. Made a call to 911-Restoration and they responded within 24 hours with water removal; and set up of equipment. Nice job!Services: Flood cleanup
Jamie Knapp
Call Thursday afternoon, team arrived early Friday! Excellent attention to our needs, professional service to get right on the problem. Strongly recommend 911Restoration due to their customer support and detailed efforts to solve the problems. My recommendation is call them first and watch success happen!Service: Mold mitigation
Victoria Adams
Pipe burst during December 2022 freeze in Central VA. All of the remediation companies in the area had long wait lists, weeks long wait lists for service. Made a call to 911-Restoration and they responded within 24 hours with water removal; and set up of equipment. Nice job!Services: Water damage-related cleanup & repair
Ed D
When I was suddenly greeted with about 300 gallons of water from an upstairs neighbors Toilet. Rick and his business was the best part of the disaster that could have ever happened to me and my family. His Initiative, knowledge, professionalism, gave me the peace of mind I needed to address a serious moisture/mold issue that my apartment was quite simply going to "Band-aid" the situation. Not 100% their fault they just weren't equipped to assess the damage to the fullest extent. Rick and his team were quite literally a savior. I would highly recommend Rick and his crews to anyone in need of their services. Not to mention the speed and courtesy of the front desk staff was beyond the best! Thank you to everyone at 911 Restoration!EdwardService: Water damage-related mold removal
Shawn S.
Rich came out to evaluate our house. He was very thorough, friendly and professional. He was kind enough to show us the data he was collecting and explain every step in his evaluation process. There was no hard sell or pressure to make a decision, he just gave us the data and what the data meant then let us decide on next steps.
Jasmin Redden
The technicians were very knowledgeable and were very professional. They were able to walk me through the whole process with total professionalism. The office staff were great too.Services: Water removal