PetsHotel Reston

Jul 2023

TL;DR - They are not cat friendly, keep looking. If you like your cats being whisked away to a vet every other day, this is the Pet Hotel for you! Do they need a reason? Not really. They will send your cat to the vet for, really any reason at all, and then tell you about it afterwards, even if you specifically ask them not to, as it will stress out your cat. We took our cats in twice, and both times they had vet visits for no reason. Even the vet was rather perplexed why they were brought for an examination. Also, if you really want to see for yourself just how they treat the cats, just pop-on in and see the cat hotel for yourself. They have a window you can...read full review

Jul 2022

Just dropped off my 1st born son for his 1st hair trim that admittedly I was clueless as a new dog owner. The woman that answered the phone was very informational and able to squeeze me in day or without an appointment. Our puppy is extremely skittish still at 4 months but the greeter was compassionate as he got used to the new experience. I was likely annoying with questions in deciding what he needed but the entire staff was providing their knowledge that I'm now better educated on the subject. (Suggest waiting until 6 months for doodles hair to develop & not damage coat). The only person by name I know was Terrance because of the available appointments listed today before calling, but the 4-5 ladies were equally as great!!!

May 2022

While the people who work there are very nice the manager or acting manager was unhelpful and condescending when I asked about their return policy for open dog food. Instead she lectured me on not opening something until after I purchased it even though I clearly was not trying to hide it or avoid paying as I had it on the conveyor belt with all of my other items. I never got my question answered as to.whether you could return something with or without purchasing it if it was already open and your pet did not like it.