Riverside Health System

Horrible hospital and staff

If I could rate Riverside less than one star, I would. My 91-year-old mother, who has dementia, had an appointment at 8:00 AM because she broke all her fingers in a fall. We arrived at 8:05 AM, and after waiting on a security line for 5 minutes, we finally were able to sign in at the security desk and received our name tags. We were then sent to the front desk, where they informed me that we were in the wrong building. Although they offered a shuttle, after a 5-minute wait, I opted to retrieve my car and drive over to the right part of the hospital myself. We finally reached the correct building at 8:25 AM. Upon our arrival at 8:25, I was told, "Oh, your appointment... read full review

Horrible, horrible service. Billed incorrectly and was billed, according to three different people, $270+ dollars as a “new patient” charge. Was never notified of this. A fraud and scams of a hospital. Complete joke. Will continue with Sentara where service and billing is reasonable. Do NOT waste you time with this ridiculous facility.