MyEyeDr - Arndt Kenneth Lee Dr

Worst experience ever trying to make an appointment! Holly at the NN location was the worst and not helpful at all. I had an appointment scheduled over a week ago and she calls the Friday before my Monday appointment to say she's has cancelled my appointment because she received an old referral. I ask if I could get in touch with the Community Care team at the Veterans Affairs Center to get the updated paperwork. She says she can't hold my appointment, not even for an hour, while they fax it over. She was rude and nasty about it as if I was a bother. Many Vets use this facility through the community care program offered by our local VA administration. It's... read full review

I have been to many MyEyeDr locations over the years and have had pretty good to great service for the most part. But this location in Newport News was literally the worst eye doctor appointment I've ever been to. Let's start with the fact that upon entry they tried tell me, someone who has worn contacts for over 30 years, that a retina screening was required because it's a contact lens exam. The doctor was initially condescending and dismissive but I knew how to get around that and he quickly became more engaging. He still did the absolute bare minimum and didn't even do a contact lens fitting, just used my previous prescription and quickly showed... read full review

Where do I begin? My Eye Dr has an overall good rating, except for this location! Since new management the receptionist "HOLLY" is nasty, rude, short, unprofessional, and not customer friendly AT ALL!!! She has a very nice nasty persona and she tends to lead with sarcasm. She seems as if she has ZERO knowledge of the job that she does from looking at old scripts, knowing the procedure of how to order glasses or contacts. I mean the list goes on. After I get my glasses I won't be returning simply because of her. She must not know how important her job actually is. She is the first point of contact for everyone entering through those doors and I think they... read full review