“I went to Richmond Eye Associates and saw Whitney in the Optical department to get a new prescription put in my drill mount glasses that I already own, and she was very knowledgeable and assured me that they could do it with no problem. I had previously gone to 4 other eyeglass providers in Richmond, even the one that i originally purchased from and they all turned me away and only wanted to sell me new frames, even though my frames were in excellent condition. Thank you, Whitney, for your excellent service and professionalism, you are an asset to Richmond Eye Associates.“
“10/10 experience! Everyone is so kind and helpful! Checkup was smooth and I was in and out quickly and they made sure I left with all questions or concerns handled.“
“She was wonderful! Tightened my glasses for me on the spot no questions asked. ❤️ I would definitely come back“
“Me encanta el servicio y atención... super rápido las citas .... mi hija obtuvo los lentes con el Doctor Alan .... me encanta el súper amable...?????“
“Dr Greene was amazing. He really did take the time to answer all my questions, and I felt like he cared for my health. He was filling out a form to see if I qualified for re-treatment for lasik, and he filled out all the required information, as well as additional information... going the extra mile. He spent a full hour with me, and it was really nice chatting with him. He explains medical stuff in a way that a non-doctor can understand.Yes the place the interior and equipment was a little out dated, however his 40+ years of experience and demeanor assured me that I was in good hands.I saw another doctor at Willow Lawn a couple months earlier, and gave him bad review because although he had a nice location, nice office, and updated equipment, I didn't feel like he really cared for me as a patient.“
“Love my local optometrist. Family been coming here for years. They are quick efficient yet thorough examinations.“
“The staff here and very friendly and nice. One of the receptionist, Deborah, checked me in and was able to schedule appointments for my children, so that I wouldn't have to call on the phone later to do so. I saw Dr. Hatcher. He's quiet, laid back guy. He was quick and to the point. Honestly, I spent as much time on my visit there as I did riding around looking for parking. Parking isn't pleasant here, but the staff are so friendly and nice that you want to come back. After seeing Dr. Hatcher, I was able to pick out a pair glasses and get them ordered. The young lady that assisted me even told me that she could have the glasses sent to the Short Pump office for me to pick up when they arrive since I live closest to that location. This location on Bremo Road will be moving this summer to Reynolds Crossing. There should be more available parking there. Over the years, I've been pleased with VA Eye Institute and recommend them.“
“You start with Ms. Pat setting up your appointment. She is also the first to greet you and help you with the paperwork and preliminary tests. She'll set you at ease from the start. Dr. Isner performs the eye exam himself (not a technician) and he takes his time. You won't feel rushed, and you'll get the right results for what is needed in your eyeglasses. His exam is thorough for detecting any possible eye problems. Top notch eye care: you won't be disappointed.“
“Great staff and very nice center. Surgery was easy and loved how easy it was to get financing done. Thank you, Heather, Kiara Dr. Bessell and Dr. Roberts!“
“We recently moved to this state, and I was scrambling to find an eye doctor that had availability within the month (most were 2-4 months wait). This location was able to assist us almost immediately. The staff were incredibly friendly, and were also able to answer all of my questions. (Hint: park in the Kroger parking lot directly across the street, and take care of your grocery needs as well.)“
“Both the eye doctor and the owner were really lovely. They charged me $25 for an eyeglass measurement, which was an unnecessary charge given that I was re-ordering my existing glasses online as I explained. I didn’t care for that, but they were otherwise both really kind.“
“Best customer service TOP NOTCH in all areas, from glasses to front desk kudos ladies ? “
“Everyone was welcoming! Very personable and professional. I will be a repeat customer at the Mechanicsville location.“