[solidcore]

May 2024

Worst experience. The music was so loud. Could not hear any instructions given by the instructor. I bought a two week package and on the very first day i came out within 30 mins. Did not even attend the whole class. The instructor doesn’t give proper attention. I was left at the mercy of myself and was only doing exercises by looking at my peers. My shoulder is already injured due to lack of proper instructions. I did not use even 1 day from my two week package.Sent them email twice through the webform on their website. Haven’t received any response yet.Worst service and extremely disappointing experience!

Jan 2024

Similar experience as others, I signed up for a class through Gympass but was never given a door access code and could not get anyone to answer the phone and let me in. Parking in the garage is limited and after driving through Tysons traffic and spending time waiting for a parking spot to open, it was insanely frustrating not being able to physically get into the building and having my daily credit wasted.

Oct 2023

Couldn't find the location in the south end. There is a huge sign but with locked doors and nothing inside. I couldn't find the correct location. I paid 100 for a two week trial and would've liked to go a few times. After I mentioned that I couldn't find the location they just told me to come back "if I am still interested" because my two week trial was still active rather than extending it due to the inconvenience. I found it funny they would write if I was still interested considering I paid a hundred dollars to go. Of course I was interested?????? But I was turned off by the whole thing and never went, wasted money, and will find a different Pilates place.