One Stop Siding & Window Shop

Nov 2022

Work teams did an excellent job. However, the representative is a nice guy who can lean dishonest when suitable. After five months awaiting our windows, it became clear he had miscounted the number of windows by two windows. When confronted with this, he denied having counted the windows, claiming I provided the number instead. He further denied calling our front windows "doubles" (counting as one) in a phone call prior to our order and attempted to blame me for ordering the wrong number of windows. He further claimed we did not permit him to measure the upstairs windows. But we received all of the upstairs windows (which were a different size). I later sent him an email showing photos of him from our security cameras specifically counting the missing windows during his estimate visit. We received no reply. I ordered two new windows through another contractor. The second part of the work order (vinyl and aluminum) was communicated to the work team (who did great work but there was a serious language barrier). K Guard communicated an incomplete work order to them which I caught and stopped work on before it went too far. Upon calling K Guard, I was admonished by the receptionist that the frieze board was not included in my contract. I pointed out that it was included on page 1, paragraph 8 and after a second person admonished me to just "let the men do their work", I agreed but told them I would not be paying for uncompleted work. Finally a rep confirmed our read of the contract was correct and the work was completed with an additional week needed to do the work. The work team communicated this was the last job they would do with K Guard. They are not alone...

Jan 2022

Higher education kguard one stop in Va workers were great did siding the csr and comoany as you can see from reviews are horrible they don't tell you when work is coming they just show up you pay for materials and dumpster they don't even show up with dumpster which you oay for and thr poor workers have to load all old siding and waste into truck and carry off this company is a horrible choice for 20k worth stay far away from this company you'll be sorry

Dec 2021

Work was done outside of our contract which resulted in damage to our banisters/handrails. Our poles were wrapped (not in contract) which required them to remove our banisters and handrails, the workers were careless when they removed, then when they put them back up, they jammed nails in every which way, splintered the wood, sections were shortened and filled in with white caulking (very obvious), initially handrails were not even aligned properly and were crooked, etc, etc. They did align the handrails; however, the relations director stated it was our responsibility to have everything sanded and repainted. Neither would have fixed the damage caused by their workers. Company will not take responsibility for the damage, instead offers $100 and praises themselves for us receiving free labor and material, since work was completed outside of the contract. It has cost us $2300 so far (not including labor) to replace. With the cost of lumber today, we had to go with a cheaper material. Talking to the relations director is nothing but a joke, all she does is argue and deflects blame on the customer. Totally regret using this company and do not recommend!