Indiana Floor, Inc

Feb 2023

UPDATE: I received a call from the owner the day after I posted my review and he have me two options that weren't available to me at the time. Of the two only one made sense with is a full credit back to my credit cared for the two closed boxes only after a sale for the same material by any customer across the 6 locations. I commend the owner for calling me and trying to do resolved this matter in a agreeable way. Let's hope that the floors, which are beautiful by the way, sale soon so I don’t have to wait for months or longer for a refund. Changing from 2 to 3.8 stars based on this update and barring any issues with the agreement this may change.----break----I recently...read full review

Oct 2022

Outstanding customer service! I was missing an 8 foot unfinished hard wood plank for my home project. I went to another store in Springfield I originally purchased wood from but they said they could not sell me a plank and suggested I purchase a whole bundle again. So I went to the Indiana Floors, where the sales associate immediately went to the warehouse and found a plank for me! I am very impressed! Will go back to Indiana Floors for my future home project needs!

May 2022

Outstanding customer service! I was missing an 8 foot unfinished hard wood plank for my home project. I went to another store in Springfield I originally purchased wood from but they said they could not sell me a plank and suggested I purchase a whole bundle again. So I went to the Indiana Floors, where the sales associate immediately went to the warehouse and found a plank for me! I am very impressed! Will go back to Indiana Floors for my future home project needs!