EyeOne

May 2024

I'd give them a 0 if possible! After patiently waiting over 6 months for their first available appointment for cataract surgery, they screwed up appointment times several times. They send you back and forth from one office in Fishersville to have you go to the Lexington office the very next day. Why on Earth can't they do it all in one day at one office; instead you have to take two days of work off. And then, show up for the appointment wherein THEIR PERSON had written down the appointment and time on their schedule sheet, and they said it was the wrong time. The gal at that office gets confused as to what eye it is, and wrote down wrong info! Then it gets worse,...read full review

Jan 2024

They need more efficient receptionist to answer the phone. Told her I needed an exam and refraction for glasses appointment, she asked if I had contacts ordered. Told her no hurry on the appointment, she was taking forever looking for cancellations. Told her needed a morning appointment, she wanted to give me 2 pm. Then proceeds to tell me I will HAVE to have an exam because I haven't been there in a while. Kept looking through the schedule with no luck. I was frustrated and gave it up. I'll go somewhere else.Good grief Charlie Brown.

Nov 2023

I called this morning to ask for my son's visit notes be sent over to another office and I had a great experience on the phone. I did not get her name but she was so friendly and compassionate - I even called back to ask for her name and ended up speaking with the office manager, she too was so friendly!Thank you for all that you are doing at this office, you all are doing a great job !!! I've worked in healthcare for 10 years now and we need more offices like you !!