Petco Vaccination Clinic

Dec 2023

Very nice staff. Seem to have everything one needs for their pets. They also have a grooming service; a lovely cat hotel for adoption of cats; and other pets for purchase ( hamsters, etc...). Prices are fair and they are very knowledgeable.

Sep 2023

I have never written a negative review; however, I feel the need to let the public know what to expect with their dog training. I am writing to request your immediate intervention in this matter. I hope that your involvement will expedite the resolution process and ensure that my concerns are addressed promptly. I have a strong desire to see this situation resolved and I believe with your oversight, we can achieve this goal. After researching my options, I chose Petco's Adult Essential Complete Package, which spans a total of 12 weeks. My goal was for Hamilton to achieve the Good Citizen's Certification and eventually become certified as a Comfort Caring Canine Therapy Dog, allowing him to visit Nursing Homes and Hospitals. However, my experience during the initial 6 weeks of training has left me frustrated and dissatisfied. The issues began when the initial trainer was dismissed, and a trainer named Christine from the Petco Sterling, VA location took over. At the second week of training, Christine informed me that she could no longer conduct sessions at the Leesburg Petco, suggesting we finish the training at the Sterling Petco. This arrangement was inconvenient for both me and another dog owner participating in the program. By the 3rd week, Christine informed me that Petco would no longer permit her to work at the Leesburg Petco. Despite the inconvenience, I agreed to drive 45 minutes from my home to the Sterling Petco. However, my frustration reached its peak during the 6th and final training class. At 3:22 PM, Christine texted me to say she had to leave early, suggesting that we reschedule the class. After making a 45-minute drive during rush-hour traffic and waiting for 8 minutes, Christine informed me that her manager required her presence on the floor, leaving the training incomplete. This disregard for my time and Petco's advertised commitment to consumers was deeply disappointing. I requested to speak with the manager, and the assistant manager provided me with a phone number, assuring me that the Leesburg store manager would return my call the next day, Friday, September 15, 2023. Regrettably, I did not receive a callback as promised. While I acknowledge that Christine displayed compassion toward our pets, her lack of dedication to fulfilling her training commitments became evident in numerous ways. There was a lack of clarity regarding the requirements to pass the CGC (Canine Good Citizen) test, which was advertised as part of the Complete Package but later revealed to be an additional $15.00 fee. Furthermore, during the training, only a portion of the CGC test items were covered, leaving essential components unaddressed. To provide some context, my motivation for enrolling Hamilton in Petco's training program was inspired by a heartfelt encounter I had during my husband's open-heart surgery at the Cleveland Clinic in Cleveland, Ohio. A volunteer and their dog provided immense comfort and support during this stressful time, prompting me to aim for Hamilton to become a Service Dog and bring the same love and compassion to my community. For the past two weeks, I have been trying to get in touch with Liz at the Leesburg, Virginia Petco location regarding my concerns, but I have not received any callbacks or assistance. Furthermore, on September 14, I had a conversation with both Christine, your dog trainer, and the assistant manager at the Sterling location. This was the day when my scheduled training session was unexpectedly canceled. I also reached out to their Customer Service Department both online and by phone, providing them with a detailed account of the situation. Despite my efforts and the numerous individuals who are aware of the issue, I have yet to see any progress towards resolving it.

Jul 2023

If I had to describe this store in one word, it would be FILTHY.I almost feel icky that I walked in there with open-toed sandals. Am I going to get diseased? Probably. Either way, the floor hasn't even caught a WHIFF of a mop in what seems like years. The carpet by the door is COVERED in dog hair and dirt. Might as well be a shag carpet with how much hair is on it.What's worse is that the animals are kept in filthy conditions as well. It's clear that this store gives zero damns about the living breathing creatures it's peddling. The rodents? Have dirty bedding. The ferret? Is alone. The fish? Dirty tanks. The birds? Dirty cages. I won't even open my mouth about the poor bettas. Jesus on a bicycle, at least change their water sometimes, would ya??On top of all this, there was a MOUNTAIN of boxes just... piled in the middle of the aquarium aisle this evening. So much for wanting to browse tanks; the impenetrable wall of cardboard and misery says 'no'.This is most likely the worst Petco I have ever had the displeasure of entering.