Conway Susan DVM

May 2024

I normally do not write reviews, but I feel that I need to write one after my experience yesterday at Catoctin. My 17-year-old dog named Lucie who suffered from several health issues was struggling to breathe yesterday afternoon. I knew it was unfortunately her time and had some reservations about bringing her to the vet to put her down, because I had always wanted to do it at home where she felt most comfortable. I called Catoctin and they told me to bring her in right away. Once I got into the clinic they brought me right into a room. They took her back to put a catheter in her leg and ensured me that she was not stressed. They handed her back to me and were able to administer the drugs while she remained laying on my lap in her bed. The whole time they explained exactly what was happening and reassured me that I was making the correct decision. After she passed the vet asked me if I wanted a hug (since I was visibly distraught and alone since my boyfriend was unable to make it home in time). They then gave me some time alone with her and when I was ready, they walked me out through the back without having to handle any of the payment that day. I am so grateful for the entire staff and for Dr. Trinidad who I believe was the vet who handled the appointment. I would also highly recommend Dr. Robbins, who was Lucie's primary vet and was always patient and helpful with my many concerns. I just wanted to thank Catoctin for making such a stressful and difficult decision easier. I will be using Catoctin for my other pets in the future.

Mar 2024

Dr Conway is hands down one of the most caring, diligent, and committed vets my wife and I ever had. She's been wonderful to the three of our dogs and have no qualms of always recommending her services to others!

Oct 2023

I have seen Dr Carson many times with my very old dog who had a bunch of health issues. He and the staff have always been very caring and understanding and treated my little guy with compassion. Dr Carson has always listened to me and helped me decide what plan of action is best for me and my dog while listening to me when appropriate. I was so glad that when it came time so say good bye to my buddy that dr Carson was able to be there. Also when it came time to euthanize him I had to cancel two appointments because I was struggling with having to say goodbye and was waiting for family to be able to say goodbye before I took him, they were so wonderful about the cancellations and got me in when I needed it after that. I couldn't have asked for a better experience a better vet and nicer staff!