About Baldino's Lock & Key, Leesburg
Reviews for Baldino's Lock & Key, Leesburg
Write a reviewHours
Monday: 8:30AM - 5PM
Tuesday: 8:30AM - 5PM
Wednesday: 8:30AM - 5PM
Thursday: 8:30AM - 5PM
Friday: 8:30AM - 5PM
Saturday: ClosedSunday: Closed
Baldino's Lock & Key offers reliable and helpful services for their customers. They provide alternatives when the exact replacement is not available, as demonstrated by offering two different key options. The locksmith's expertise was showcased by successfully copying an older key, much to the customer's relief. Although their prices are a bit higher than expected, their ability to re-key a deadbolt is appreciated. Customers find the service at Baldino's to be good, and they are willing to pay more to support a local business. The staff is described as professional, kind, and efficient. They are able to make spare keys, even for newer types of keys, and provide car key services. One customer was impressed when a Baldino's employee personally returned their lost wallet to their home, demonstrating exceptional customer service.
You learn about customer service when something goes wrong, not when everything works as intended. We took our car to Baldinos to have a new chip key made for a 2019 Chevy. They hooked up their machine to program the new key, and the machine misfired, freezing up mid process and freezing our cars software. This caused the original key not to work. No key worked. We were stuck. The gentleman there was unwilling to call helpdesk support for the machine and suggested we have the car towed to the dealer as OURCAR WAS BROKEN and it was entirely our fault. There was no fault on their part to be had and no help they could offer. An hour later, after the associate closed down and left the store, insisting our car was the problem, I disconnected the battery and reconnected it (like pressing the power button on a computer). Voila, the original key works and I can drive away. If the associate had thought at any point that his machine caused the problem or that maybe he bumped the obd connector with his knee, we could have been satisfied customers. When something goes wrong, that once every so often, Don’t expect any help from their associate. Now that I’m done, they clearly broke it, but they insisted it was not their problem. They prioritized closing down and leaving while they leave you with your disabled car in front of their store. Tough luck mr customer. Shameful, unfortunate, and frustrating. Do better Baldinos.
what home depot and lowes cant do, they can do.