About Starnes Inc.
Starnes Inc. is a dedicated HVAC company serving Southwest Virginia and Northeast Tennessee with high-quality service. Their mission is to serve the community with commitment and dedication. They provide 24-hour response to customers' needs with highly trained and hardworking employees, most of whom have college degrees and training from the local community. Their technicians are knowledgeable, professional, and prompt, going above and beyond to ensure customer satisfaction. They provide maintenance and repair services for HVAC systems, and their customers appreciate their kindness, cleanliness, and effective communication. Overall, Starnes Inc. is a reliable and trustworthy company for all HVAC needs. Customers have experienced fantastic service, with technicians like Jeff Haywood going above and beyond to make sure systems are in tip-top shape. Others have had a quick and timely experience with unit replacements, even receiving a temporary AC unit until their new one was installed. Technicians have done a fantastic job with change outs and left houses looking better than when they arrived. Customers are very appreciative of quick service and pleasant technicians, and would absolutely recommend and use them again.
Very pleased with our experience. AC slowly went out over the course of the weekend. I called their on-call service on a Sunday afternoon at 4pm, as our house had reached 78-80 degrees by then. The tech returned my call within 30 minutes. While he was not able to make a house call on the weekend as we were not existing customers, he walked me through several ways to troubleshoot our system. I told him thank you, and that I would call them back Monday if I could not get our installer out in a timely manner. On Monday morning at 8:30 I received a call from Starnes' schedulder to see if we still needed help. As I had not heard back from our HVAC installer, I told her to...read full review
Fantastic service a couple months back from Mr. Jeff Haywood. Out of all the technicians I’ve had work on my system each year, Jeff did more than anyone ever has to make sure it was in tip-top shape and performing exactly as it should. I’ll be making sure he is the one I request to do my annual services going forward.
Couldn't have had a better experience with these guys, our unit went out and needed to be replaced. They came in a quick and in a timely manner and even brought us a temporary AC unit until they got it replaced. Mark, Alex and Brad did a fantastic job with the change out and left the house looking better than when they arrived. Will defiantly be using these guys again.