Virginia Eye Institute - Short Pump

This was my first time getting an eye exam, and it was a terrible experience. They dilated my eyes but didn’t explain the process to me at all. They put drops in my eyes and casually mentioned I might have some blurred vision, and that I should wait in the lobby for 15 minutes. No big deal, or so I thought. The lobby was extremely bright, with tons of natural sunlight pouring in, which I later learned would make my eyes extremely sensitive and eventually lead to a migraine.

After waiting 45 minutes (instead of the 15 minutes they said), I finally asked the front desk if this was normal. The lady told me I “may be sensitive to light” and handed... read full review

They were able to get me in for an eye issue the next day. The dr I saw was nice and so was the office staff.
An eye exam is hard to come by evidently. I scheduled for my family but found another sooner. In order to cancel the appointments I had to go into the office, a 45 minute drive, because I couldn't get through on the phone wven when I did the option of having them call me back, they never did.
The day before my 5 year old's appointment I get a call the dr he was scheduled with doesn't see 5 year olds but 6 and up. They did offer another dr at another office and a different day which didn't work.
Lots of headache for... read full review

I had taken my kids here for a few years, but the scheduling process became too frustrating. I had an appointment scheduled months in advance only to have it cancelled. They couldn't reschedule for another 3 months, so we found another eye doctor. Even getting someone on the phone to try to reschedule or cancel is frustrating. While we had positive experiences with the providers, it wasn't worth it to deal with the scheduling frustrations.