About Tidewater Orthopedics Hand Therapy
Tidewater Orthopaedics is the only orthopedic practice on the Peninsula that offers a hand therapy department with specially trained certified hand therapists. The practice consists of occupational therapists specializing in treating and rehabilitating upper extremity dysfunction. Tidewater Orthopaedics is known for its top-notch surgeons, including Dr. Compalattoro and Dr. Maloof, who provide excellent surgical care. The surgical center is also praised for its excellence. However, the administrative side of the practice has received criticism, with patients reporting issues with billing and communication. Despite these administrative challenges, many patients have had positive experiences with the practice. One patient who recently had a right hip replacement surgery with Dr. John H. Matthews, a relatively new addition to the practice, had an exceptional experience. The patient was impressed with Dr. Matthews' professionalism, communication, and care approach. Another patient, the parent of a young athlete, had a similarly positive experience with Dr. Sablan and the entire Tidewater Ortho staff. The sense of urgency and the staff's patience and helpfulness were highlighted, and the patient was advised by friends and family that Dr. Sablan is "the best" in the area. Overall, Tidewater Orthopaedics is recognized for its skilled surgeons, excellent surgical care, and dedicated hand therapy department, despite some administrative challenges.
Dr. Compalattoro and Dr. maloof are top notch surgeons, and their staff are wonderful, empathetic, and knowledgeable . The surgical center is excellent also. The Administrative end of Tidewater is quite the opposite. They are billing a year after the procedure. I have spent 5++ hours call the billing office without return calls. My secondary provider performed a thorough audit of all 8 visits and contacted the billing office that medicare and Blue Cross had covered all bills and I bore no liability for any of the bills. I also have copies of the EOB to prove it. Yet, they have turned the bills over to Millenium, a NY based billing agency who is now hounding me. There appears to be no way to escalate the issue to senior management, so the issue festers.
Recently (Oct. 2024) I had my right hip replaced. The experience was exceptional in terms of the pre-surgical visit with the Dr. - John H. Matthews who is relatively new to Tidewater Orthopedics. My experience could not have been better and based on several visits with Dr. Matthews, work with the physical therapy personnel and their team approach to patient care, should you need hip replacement surgery, I could not recommend him and the practice more highly. From discussing what was needed based on looking at the Xray film to explaining the steps pre and post operation, I knew what was going to be done and my role at rehabilitation efforts. And I was seen within days of knowing that I had a real problem. Dr. Matthews listens, has a manner about him that is reassuring, knowledgeable and caring. As relatively new to the Williamsburg area, I don't believe that I could have done better in terms of a doctor and organization with which to work. Very professional in the fullest sense of the word. There is followup care still required but I felt it important to let others know what I know - there is great quality care waiting for you if it is needed.
Terrible! Money grab practice! First they make you see PA to generate revenue "useless" appt.. Admin staff, office manager PA-C DiMauro. Arrogant, rude, goofy, and smug. I feel these PAs forget they are not doctors. He gave no medical advice just BS opinions on what he won't do! Thinking that I don't know he has significant limitations on what he can do. I requested a 2d opinion w. MD. He told me "good luck with that" meaning he would sabotage any attempt for my husband to get seen by a MD at the private practice. I'm warning you...this practice sucks!