Tidewater Orthopedics Hand Therapy

Nov 2024

Dr. Compalattoro and Dr. maloof are top notch surgeons, and their staff are wonderful, empathetic, and knowledgeable . The surgical center is excellent also. The Administrative end of Tidewater is quite the opposite. They are billing a year after the procedure. I have spent 5++ hours call the billing office without return calls. My secondary provider performed a thorough audit of all 8 visits and contacted the billing office that medicare and Blue Cross had covered all bills and I bore no liability for any of the bills. I also have copies of the EOB to prove it. Yet, they have turned the bills over to Millenium, a NY based billing agency who is now hounding me. There appears to be no way to escalate the issue to senior management, so the issue festers.

Nov 2024

Recently (Oct. 2024) I had my right hip replaced. The experience was exceptional in terms of the pre-surgical visit with the Dr. - John H. Matthews who is relatively new to Tidewater Orthopedics. My experience could not have been better and based on several visits with Dr. Matthews, work with the physical therapy personnel and their team approach to patient care, should you need hip replacement surgery, I could not recommend him and the practice more highly. From discussing what was needed based on looking at the Xray film to explaining the steps pre and post operation, I knew what was going to be done and my role at rehabilitation efforts. And I was seen within days of knowing that I had a real problem. Dr. Matthews listens, has a manner about him that is reassuring, knowledgeable and caring. As relatively new to the Williamsburg area, I don't believe that I could have done better in terms of a doctor and organization with which to work. Very professional in the fullest sense of the word. There is followup care still required but I felt it important to let others know what I know - there is great quality care waiting for you if it is needed.

Nov 2023

From the phone call to make the appointment to scheduling the MRI, Dr. Sablan and the entire staff at Tidewater Ortho are phenomenal. As parents of a young athlete, the sense of urgency was felt throughout our visit and treatment. The front desk staff was patient and helpful. Not to mention, our friends and family all insisted we see Dr. Sablan, "He's the best." And they were right. Don't go anywhere else. You deserve the best and it's here.