Roofsimple

Roofsimple is a roofing company offering repair and replacement services in Northern Virginia and the Shenandoah Valley. They specialize in various roofing materials, including asphalt, cedar, metal, and synthetic slate. Customers can start with a free roof assessment to help them make informed decisions. Overall, customer experiences with Roofsimple have been mixed. Many reviews highlight excellent service from staff members, such as a helpful salesperson who patiently addressed concerns and a project manager who provided clear explanations during the installation process. One customer expressed satisfaction with the company's follow-up efforts to resolve initial service issues, emphasizing their commitment to customer satisfaction. However, some reviews detail significant frustrations, particularly regarding communication and scheduling. There were reports of delayed responses to service requests, missed appointments, and confusion over quotes. One customer noted feeling trapped in a waiting game to fix a leak, highlighting a lack of timely communication from the company. Despite these challenges, some customers have praised individual employees for their dedication and professionalism, citing successful insurance claims and high-quality installation work. Roofsimple has the potential for great service but may need to improve its communication and scheduling processes to enhance the overall customer experience.