Point of View Eyewear, now part of Visual Health Doctors of Optometry

I've been twice, once for a normal checkup and once for an emergency visit.

Both times I was there, the doctors were personable and listened to my issues. I feel well taken care of. It's easy to call and get help (and they check their voicemails!). I had an issue with a medication not being covered by insurance. I left a voicemail after hours and got a call the next morning with the help I needed.

Update: two days after my initial eye exam, I developed swollen eyes. I've never, ever, ever, had that before. I went back to VHD and was informed it was an allergy. When I asked if it could have been the eye doctor poking... read full review

My review is strictly for the optical retail side. Dr Mehta is great, but the customer service was poor and the prices for lenses over the top. Years ago, when it was locally owned, you didn't have to send your glasses off to get a Rx refilled. The owner would finish the lens off in the back room. That made the higher prices worth it. Now, it took 15 business days to get my glasses back. I was promised 3-5 days when I ordered them at the end of December. That would have meant delivery at the latest BEFORE the first snowstorm.I kept calling to check on status and kept getting excuses about the lab taking extra time off, then the snowstorms—which I kept pointing... read full review

Now under new ownership, the level of service has fallen off badly. I miss the small-town service this of the previous owners. Every customer would have had positive stories such of those posted before 2019.Under the new owners and management, the eye care services were excellent. But basic business practices are badly broken. Good luck guessing their hours. There is different information on their website, phone message, in Google’s information, and posted on the front door. This makes it VERY difficult to know how to gain services (such as picking up glasses).