Bluemercury

Jun 2022

I wish to write the review for Elizabeth and Margaret. I was at that store today 6/3/22 and it was an amazing experience! Those ladies are better then any beauty advisers I ever met. Amazing! I’m so impressed that I decided to write this review. They chose my makeup I’m so happy because they made me to look so good! If you need someone for a excellent makeup go there don’t hesitate because they will make you look stunning l! Thank you so much ladies you are amazing!

Jun 2022

Every other time I shop this store it is either snotty service or no service. This time I rushed so hard to get before closing at 7:00 and they were closed at 7:52. Never again. The store in Old Town in wonderful I will always make the extra trip. Would gladly post the time stamp if I could.

Sep 2021

As mentioned by another reviewer- opening is hit or miss. I stopped by twice and they were closed(with an out to lunch sign). This is the closest bluemercury- so I tried one last time and they were open, score!!! Bought what I needed (got the last one in my color foundation) and service was good. Next day, opened up my box - the foundation is watery and spilling everywhere. What a mess...drove back to store (they were open thank goodness) and the employee was not helpful or considerate. Suggested I drive to Fairfax to get what I needed. I asked if they could help Me order it online- they obliged. Overall experience was meh... definitely not the typical Bluemercury experience. Seems they've gone down in customer service since Covid. I took the time to come 3X due to their lack of consistent opening times and they had bad inventory, now I'm the one inconvenienced. I don't get it- makes me hate giving you my $$. Moral of the story- don't waste your $$ on this business model. Try to buy somewhere else.