Hook & Tow Recovery & Repair LLC

Jul 2024

I was traveling with my 2 kids home from Virgina Beach to Columbus Ohio when I caught a flat. I called every tire shop looking for an affordable used tire and couldn't find one. I finally called them he said he didn't have my size but would reach out to another garage to see. he gave me a quick call back and told me he didn't have my exact size but had something close. I pulled up and he got me changed very swiftly. I asked if he took card he said no I suggested Apple Pay or cash app he said no. I asked about an atm and he told me not to worry about it. I was on the verge of tears already because my 8 hour trip turned into a 16 hour trip and he I think his name was Dalton was the nicest person I came across my whole trip. I asked him what I could do he told me to leave a review for him. I'll never forget that man! there are still kind people in the world.

Nov 2022

Past midnight on I-64 east bound and 14 hrs into our drive in a 22 ft winnebago, we stop at the last diesel station still pumping. Unknowingly ,the BP station uses different colors to identify their pumps, green being gas and black diesel..12 miles up the road our rig breaks down in a precarious spot.I call our road side service help line and was told their are no tow companies available and nothing we could do at 1am. I was so worried and scared as We are not in a safe place but over as far on the shoulder as I can get.We searched local companies and found Tyler with hook n tow.He was prompt in responding, calmed my spiraling negative thoughts then towed our rig to his...read full review

Oct 2022

Hit a deer and worked with Hook and Tow through USAA. Communication was cordial and concise, and they got my vehicle taken care of even though I couldn't be there in person. Wonderful professionalism even at odd hours of the morning.