About Hook & Tow Recovery & Repair LLC
Hook & Tow Recovery & Repair LLC is a highly recommended business known for its kindness, expertise, and professionalism. Customers report being rescued from unsafe or precarious situations when other companies were unavailable or unwilling to help. They are described as prompt, calm, and effective in handling breakdowns, towing special vehicles like antique cars and RVs, and performing recovery in difficult conditions without causing damage. The service is consistently noted as swift and professional, even at odd hours like the middle of the night. The team communicates in a cordial and concise manner and goes above and beyond to assist, such as allowing stranded travelers to stay safely on their property, helping to fix major mistakes like wrong fuel, or even grading a steep driveway after snow. Their work is done with care, expertise, and a kind, funny personality that leaves customers feeling grateful and rescued. Many state they would not hesitate to hire them again.
I was traveling with my 2 kids home from Virgina Beach to Columbus Ohio when I caught a flat. I called every tire shop looking for an affordable used tire and couldn't find one. I finally called them he said he didn't have my size but would reach out to another garage to see. he gave me a quick call back and told me he didn't have my exact size but had something close. I pulled up and he got me changed very swiftly. I asked if he took card he said no I suggested Apple Pay or cash app he said no. I asked about an atm and he told me not to worry about it. I was on the verge of tears already because my 8 hour trip turned into a 16 hour trip and he I think his name was Dalton was the nicest person I came across my whole trip. I asked him what I could do he told me to leave a review for him. I'll never forget that man! there are still kind people in the world.
Past midnight on I-64 east bound and 14 hrs into our drive in a 22 ft winnebago, we stop at the last diesel station still pumping. Unknowingly ,the BP station uses different colors to identify their pumps, green being gas and black diesel..12 miles up the road our rig breaks down in a precarious spot.I call our road side service help line and was told their are no tow companies available and nothing we could do at 1am. I was so worried and scared as We are not in a safe place but over as far on the shoulder as I can get.We searched local companies and found Tyler with hook n tow.He was prompt in responding, calmed my spiraling negative thoughts then towed our rig to his...read full review
Hit a deer and worked with Hook and Tow through USAA. Communication was cordial and concise, and they got my vehicle taken care of even though I couldn't be there in person. Wonderful professionalism even at odd hours of the morning.