My house main water heater went out - a 80 gal STATE - and they had the replacement... got there 15 mins before they closed - but they stayed until I could get the W/H paid for and loaded. Made what could have been a long weekend - very straight & direct replacement! Thanks!!!
March 2023
I’m not a plumber, but the team at Ferguson plumbing always helps me to fix issues I need help with.I had a bathtub faucet and a sink faucet that needed fixing, and Tony helped me figure out which parts I needed. He had excellent customer service and was even willing to give me his cell phone number and texted me some options and did everything he could to help me solve the issue.I’d also like to add that all the employees at Ferguson have a great team spirit which adds to the overall customer service satisfaction. When I was in the store, Garrett helped me solve another issue while Tony was busy with another customer.
June 2022
I thought good ol’ customer service was dead in this country! Not here, these guys are great! If you are a business owner and you want to see what customer service used to be like, and can barely find today…go buy some stuff from this place. They are helpful, and they have fun enjoying their job and customers!
My house main water heater went out - a 80 gal STATE - and they had the replacement... got there 15 mins before they closed - but they stayed until I could get the W/H paid for and loaded. Made what could have been a long weekend - very straight & direct replacement! Thanks!!!
I’m not a plumber, but the team at Ferguson plumbing always helps me to fix issues I need help with.I had a bathtub faucet and a sink faucet that needed fixing, and Tony helped me figure out which parts I needed. He had excellent customer service and was even willing to give me his cell phone number and texted me some options and did everything he could to help me solve the issue.I’d also like to add that all the employees at Ferguson have a great team spirit which adds to the overall customer service satisfaction. When I was in the store, Garrett helped me solve another issue while Tony was busy with another customer.
I thought good ol’ customer service was dead in this country! Not here, these guys are great! If you are a business owner and you want to see what customer service used to be like, and can barely find today…go buy some stuff from this place. They are helpful, and they have fun enjoying their job and customers!