Roseville Veterinary Clinic: Longhofer Kristen DVM

Mar 2024

We really wanted to love this place - easy to schedule, no nonsense, and close by. Unfortunately, they recommended a test that came back inconclusive because they didn't get the sample they needed. Rather than refunding the cost because it was their fault, they recommended a biopsy quoted several hundred over other vets. Wouldn't recommend.

Oct 2023

Roseville Veterinary Clinic in Boyce *** DOES NOT FOLLOW THE PRINCIPLES OF VETERINARY MEDICAL ETHICS OF THE AMERICAN VETERINARY MEDICAL ASSOCIATION *** 1. The licensed veterinarian has assumed the responsibility for making medical judgements regarding the health of the patient(s) and the need for medical therapy ***and has instructed the client on a course of therapy appropriate to the circumstance. *** 2. Veterinarians may choose whom they will serve. ***Both the veterinarian and the client have the right to establish or decline a Veterinarian-Client-Patient Relationship and to decide on treatment. *** The decision to accept or decline treatment and related cost should be based on adequate discussion of clinical finding, diagnostic techniques, treatment, likely outcome, estimated cost, and reasonable assurance of payment. Once the veterinarian and client have agreed and the veterinarian has begun patient care, they may not neglect their patient and must continue to provide professional services related to that injury or illness within the previously agreed limits. ***As subsequent needs and cost for patient care are identified, the veterinarian and client must confer and reach agreement on the continued care and responsibility for fees. If the informed client declines further care or declines to assume the responsibility for fee, the VCPR may be terminated by either party. *** We were provided a treatment plan in which the estimated range was $885.50-$975.30 after reviewing the recommendations of treatment we opted out of $306.50 for labs and blood work, because A. We didn't see it necessary as this was a non-life threatening situation. (Hematoma on inner ear). B. We know our financial obligations and thought it was best opt out due to it being a large expense. Now that we opted out for those labs, we were prepared for a treatment plan range of $579-$668.80. (Affordable range for us, so we signed). When treatment was complete and it was time to check out, we were told the bill is now $896.45. The reason being that our dog wasn't responding to the initial type of sedation method, so they proceeded to fully sedate her WITHOUT notifying us. Not only are veterinarians required to notify of such things, we as clients have the right to approve or disapprove of course of treatment. *** This is a form of malpractice. *** This is not a clinic I would recommend and I'm very disappointed in how this situation was handled.

Oct 2023

Went in for simple procedure what told cost and they Overcharged $300 what they said would cost. Didn't notify us and just took it upon themself to change the treatment plan without letting us know.