Barbara Y Gibbs & Associates Inc

Jul 2023

It was going great for a while, but once we started our business and had them handle Texas taxes, things fell apart. Severe negligent communication began happening in a strong pattern. We would ask repeatedly if they needed anything from us, no checklist provided at all, and wouldn't hear from them for a week! Then, our latest communication through email was disregarded. The answer I was given was, after having to ask twice why it wasn't answered was, "I guess I overlooked it." No apology or remorse! We were even told to switch tax programs because they didn't want to deal with our newer one. I contacted the owner with an important question both through text and phone...read full review