Everyone is friendly but when the technician handling my glasses order left the practice no one bothered to follow up with me. Bottom line: two months after my eye exam I still don’t have a new pair of glasses. Very busy office but in my experience it wasn’t particularly patient-centered.
March 2024
I’ve received the wrong number of contacts both times I’ve ordered from here. The first time I ordered a year supply and got 6 months. When I called, the receptionist said whoever ordered them probably thought my contacts were monthly. The second time I ordered 6 month supply and got 3 months. I’ve been wearing 2 week contacts for years and never had any issues with other offices miscalculating.
January 2024
Really nice people, I got my first pair of glasses here and everyone was super nice, the person who helped me try on frames also really took her time and helped me get a pair that people compliment me on.
Everyone is friendly but when the technician handling my glasses order left the practice no one bothered to follow up with me. Bottom line: two months after my eye exam I still don’t have a new pair of glasses. Very busy office but in my experience it wasn’t particularly patient-centered.
I’ve received the wrong number of contacts both times I’ve ordered from here. The first time I ordered a year supply and got 6 months. When I called, the receptionist said whoever ordered them probably thought my contacts were monthly. The second time I ordered 6 month supply and got 3 months. I’ve been wearing 2 week contacts for years and never had any issues with other offices miscalculating.
Really nice people, I got my first pair of glasses here and everyone was super nice, the person who helped me try on frames also really took her time and helped me get a pair that people compliment me on.