The doctor was great, but the front staff could use some work with patient interaction, they weren't very friendly and working in healthcare, I get it, but it doesn't really invite patients to want to come back.
August 2024
I had an absolutely fantastic experience with Dr. Carol Bringham at VisualEyes Optical Boutique in Arlington, Virginia! Dr. Bringham is not only incredibly nice but also very knowledgeable. She patiently explained everything during my appointment and made me feel completely comfortable. The whole team at VisualEyes was friendly and helpful, making my visit pleasant from start to finish. I highly recommend Dr. Bringham at VisualEyes for anyone seeking a caring optometrist who provides exceptional service!
February 2024
Walked in for the first time to look at frames. I was not welcomed in and had to go to the front desk to ask about how they were organized on the walls. There was another staff member walking around and when I asked her a question, she was very curt with her response and did not offer help or ask what I was looking for. I later asked her to look to see if a pair of frames came in a different size, and she tried checking the computer but couldn’t remember the login username to check. After me standing there for quite a while, she tells me the site is down (!) so I will have to ask the lady at the front desk…who was checking in multiple patients. I got tired of waiting... read full review
The doctor was great, but the front staff could use some work with patient interaction, they weren't very friendly and working in healthcare, I get it, but it doesn't really invite patients to want to come back.
I had an absolutely fantastic experience with Dr. Carol Bringham at VisualEyes Optical Boutique in Arlington, Virginia! Dr. Bringham is not only incredibly nice but also very knowledgeable. She patiently explained everything during my appointment and made me feel completely comfortable. The whole team at VisualEyes was friendly and helpful, making my visit pleasant from start to finish. I highly recommend Dr. Bringham at VisualEyes for anyone seeking a caring optometrist who provides exceptional service!
Walked in for the first time to look at frames. I was not welcomed in and had to go to the front desk to ask about how they were organized on the walls. There was another staff member walking around and when I asked her a question, she was very curt with her response and did not offer help or ask what I was looking for. I later asked her to look to see if a pair of frames came in a different size, and she tried checking the computer but couldn’t remember the login username to check. After me standing there for quite a while, she tells me the site is down (!) so I will have to ask the lady at the front desk…who was checking in multiple patients. I got tired of waiting... read full review