I love Dr. Liu! I have been a patient for more than 7 years and the two words that come to mind immediately about his practice are kindness and communication. Dr. Liu and his office manager, Jeanette, truly care about their patients. That sounds like a no brainer, but in today's money hungry, slick and fast world, it is not easy to come by. I have come to Dr. Liu in severe pain at times, and it was clear that he really felt bad for me and wanted to help, which he did, consistently. At those times, I have never failed to get an appointment. Once, Dr. Liu even called me well after hours when I sent an SOS email. Who does that? Jeanette is on top of emails, often responding... read full review
June 2024
Dr. Liu is an ethical provider. Twice I have tried to see him for an issue and have been told that he is not the correct practitioner for my concern. (How many others might just roll the dice with a patient?) This last time, the information was brokered through Jeanette the office manager. I struggle to get called back from offices where I've been a client for years, and I get multiple calls from this office in a single day. Excellent customer service. I saw a massage therapist for my issue and was surprised to feel an improvement in my condition. Olivier is knowledgable and capable. Ambiance in the post-apocalyptic Crystal Underground area is not too inviting, but... read full review
May 2024
Dr Liu is an absolute genius chiropractor and the staff including Jeannette is wonderful!! It's a shame JBG Smith is kicking them out of Crystal City. I hate big companies taking over really really great small businesses like Axis Rehab.
I love Dr. Liu! I have been a patient for more than 7 years and the two words that come to mind immediately about his practice are kindness and communication. Dr. Liu and his office manager, Jeanette, truly care about their patients. That sounds like a no brainer, but in today's money hungry, slick and fast world, it is not easy to come by. I have come to Dr. Liu in severe pain at times, and it was clear that he really felt bad for me and wanted to help, which he did, consistently. At those times, I have never failed to get an appointment. Once, Dr. Liu even called me well after hours when I sent an SOS email. Who does that? Jeanette is on top of emails, often responding... read full review
Dr. Liu is an ethical provider. Twice I have tried to see him for an issue and have been told that he is not the correct practitioner for my concern. (How many others might just roll the dice with a patient?) This last time, the information was brokered through Jeanette the office manager. I struggle to get called back from offices where I've been a client for years, and I get multiple calls from this office in a single day. Excellent customer service. I saw a massage therapist for my issue and was surprised to feel an improvement in my condition. Olivier is knowledgable and capable. Ambiance in the post-apocalyptic Crystal Underground area is not too inviting, but... read full review
Dr Liu is an absolute genius chiropractor and the staff including Jeannette is wonderful!! It's a shame JBG Smith is kicking them out of Crystal City. I hate big companies taking over really really great small businesses like Axis Rehab.