My company licensed a contact center software from Xima support, and after more than 9 months attempting to resolve numerous issues, we have seen almost no meaningful progress. We expected a functional call routing application to manage our small operation and prompt support when encountering issues, but received neither. Despite dozens of meetings and documented examples, all issues are always 'with development' and solutions never arrive.Avoid this company like the plague.
February 2022
Amazing benefits, Great group to work with, very lenient with needing to leave early. They don't require overtime. Put in your 40 hours and you're good to go.. I'll be here as long as they keep me.
July 2018
Have had the software for over 1 year now and it still doesn't reflect real-time agent status accurately. XIMA support is less than acceptable, while in the midst of looking into why call recording stopped on 2/3 of the staff the support rep emailed me to inform me that he had another scheduled meeting coming up and would 'get back on when he got a chance'. In the meantime, calls are not recorded leaving my department vulnerable. I can't wait to replace Chronicall with another software platform developed by a company that will provide a quick response and resolution to performance issues
My company licensed a contact center software from Xima support, and after more than 9 months attempting to resolve numerous issues, we have seen almost no meaningful progress. We expected a functional call routing application to manage our small operation and prompt support when encountering issues, but received neither. Despite dozens of meetings and documented examples, all issues are always 'with development' and solutions never arrive.Avoid this company like the plague.
Amazing benefits, Great group to work with, very lenient with needing to leave early. They don't require overtime. Put in your 40 hours and you're good to go.. I'll be here as long as they keep me.
Have had the software for over 1 year now and it still doesn't reflect real-time agent status accurately. XIMA support is less than acceptable, while in the midst of looking into why call recording stopped on 2/3 of the staff the support rep emailed me to inform me that he had another scheduled meeting coming up and would 'get back on when he got a chance'. In the meantime, calls are not recorded leaving my department vulnerable. I can't wait to replace Chronicall with another software platform developed by a company that will provide a quick response and resolution to performance issues