terrible experience!!! laid on the table waiting for 40 minutes. spent 5 minutes with me and we were done. A total waste of 2 weeks of therapy. I honestly couldn't believe service could be this terrible. Finally left and now receiving excellent care and progressing well.
September 2024
*Billing Issues and Communication Concerns* While the physical therapy services provided here are excellent and the staff is friendly, I have experienced significant issues with billing. Be cautious and always confirm the details of your charges for each appointment, and make sure to document what you are told. I had an unexpected lapse in coverage that I didn't notice until my second appointment. After reinstating my insurance, I was assured that everything would be covered and made my copayment without concern. However, starting in November 2021, I was unexpectedly billed for uncovered appointments. I paid the debt and was assured that my account was settled and... read full review
May 2024
Went for my first appointment today, and was extremely disappointed. Waited a really long time to be seen. The therapist finally came in and told me they don't have a female today to do my testing that I needed so that I would need to come back in a different day. I am left, scratching my head why they scheduled me when they were clearly overbooked and did not even have a female staff member to work on me. I felt extremely disappointed that I wasted my time and money and sat there for over two hours, and finally had to leave. The therapist was nice and the tech was amazing. I just think they have scheduling issues there that need to be taken care of. People don't... read full review
terrible experience!!! laid on the table waiting for 40 minutes. spent 5 minutes with me and we were done. A total waste of 2 weeks of therapy. I honestly couldn't believe service could be this terrible. Finally left and now receiving excellent care and progressing well.
*Billing Issues and Communication Concerns* While the physical therapy services provided here are excellent and the staff is friendly, I have experienced significant issues with billing. Be cautious and always confirm the details of your charges for each appointment, and make sure to document what you are told. I had an unexpected lapse in coverage that I didn't notice until my second appointment. After reinstating my insurance, I was assured that everything would be covered and made my copayment without concern. However, starting in November 2021, I was unexpectedly billed for uncovered appointments. I paid the debt and was assured that my account was settled and... read full review
Went for my first appointment today, and was extremely disappointed. Waited a really long time to be seen. The therapist finally came in and told me they don't have a female today to do my testing that I needed so that I would need to come back in a different day. I am left, scratching my head why they scheduled me when they were clearly overbooked and did not even have a female staff member to work on me. I felt extremely disappointed that I wasted my time and money and sat there for over two hours, and finally had to leave. The therapist was nice and the tech was amazing. I just think they have scheduling issues there that need to be taken care of. People don't... read full review