UPDATE: In July 2024, we bought a puppy from a breeder and needed to get her in for her first vet check within 3 days. I understand this is short notice to give, but we didn't really have any control of the situation. I called the office and explained the situation, and the receptionist said their schedule was booked and she couldn't get us in. Please note that I am an established client, not a new one. Most offices will take your info and call you with any cancellations, but this person did not even offer to do that. I think the reception staff here could use some customer service training/retraining. Every time I have come in since my first visit the receptionists... read full review
August 2024
Was little worried there if White Pine Vet was going downhill. Being a customer for over 18 years, two different dogs - had some issues that delayed care in my dog requiring emergency services and large bills. Luckily, it appears some of those vets that were not responsive to our needs are gone. Dr. Bennett is opposite of that - very responsive and follow ups with us on the care of our dog. Would give 5 stars, but sooo expensive.
August 2024
The staff at White Pine have always been helpful, friendly and knowledgeable. They squeezed us in this week which was super appreciated! Dr. Maur was personable, didn't rush us, and clearly knew her stuff!
UPDATE: In July 2024, we bought a puppy from a breeder and needed to get her in for her first vet check within 3 days. I understand this is short notice to give, but we didn't really have any control of the situation. I called the office and explained the situation, and the receptionist said their schedule was booked and she couldn't get us in. Please note that I am an established client, not a new one. Most offices will take your info and call you with any cancellations, but this person did not even offer to do that. I think the reception staff here could use some customer service training/retraining. Every time I have come in since my first visit the receptionists... read full review
Was little worried there if White Pine Vet was going downhill. Being a customer for over 18 years, two different dogs - had some issues that delayed care in my dog requiring emergency services and large bills. Luckily, it appears some of those vets that were not responsive to our needs are gone. Dr. Bennett is opposite of that - very responsive and follow ups with us on the care of our dog. Would give 5 stars, but sooo expensive.
The staff at White Pine have always been helpful, friendly and knowledgeable. They squeezed us in this week which was super appreciated! Dr. Maur was personable, didn't rush us, and clearly knew her stuff!